Return Policy

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Satisfaction Guarantee

At Wlaxyronchrel we are confident in the quality of our digital marketing training programs. We want you to be satisfied with your learning experience. This policy applies in addition to your rights under the Consumer Guarantees Act 1993 (New Zealand) where applicable.

Return Period

New students have a two-week return period from the date of enrolment. If you are not satisfied with your training program within this period, you may request a full refund. Contact our support team at question-@wlaxyronchrel.world with your account details and reason for cancellation.

Return Conditions

• Refund requests must be made within the two-week return period.
• You may be asked to provide your account details and a brief reason for cancellation.
• After the return period, refunds are considered on a case-by-case basis for exceptional circumstances, such as unresolved technical issues preventing access or significant changes to course content that materially affect your learning.

Cost of Return Delivery

Our services are digital. There is no physical product to return and no return delivery cost. Refunds, when approved, are processed to your original payment method at no additional charge to you.

Return Process

1. Contact us at question-@wlaxyronchrel.world with your account details and reason for your refund request.
2. Our team will review your request and respond within three business days.
3. If your refund is approved, we will process it to your original payment method. Refunds typically appear within five to ten business days, depending on your financial institution.

Non-Refundable Items

Certain items and services are non-refundable:

• Individual course purchases that have been fully completed.
• Certification exam fees once the exam has been taken.
• One-on-one mentorship sessions that have already been conducted.

If you have accessed a substantial portion of course content or completed assessments, we may determine that you are not eligible for a full refund, even within the return period.

General Legal Requirements

Nothing in this Return Policy excludes or limits your rights under the Consumer Guarantees Act 1993 (New Zealand). Where you are a consumer, the Act gives you guarantees that services will be of acceptable quality, fit for purpose, and match their description. If our services do not meet these guarantees, you may have rights to a remedy (such as repair, replacement, or refund) in addition to what we offer under this policy.

Order Cancellation Policy

You may cancel your subscription at any time through your account settings on wlaxyronchrel. When you cancel:

• You retain access to course materials until the end of your current billing period.
• No refunds are provided for partial months of service.
• Your subscription remains active until the end of the billing cycle for which you have already paid. You will not be charged for subsequent billing periods after cancellation.

Refund Procedure

Approved refunds are processed using the original payment method. Depending on your financial institution, it may take five to ten business days for the refund to appear in your account after we process it. We will confirm when your refund has been processed.

If you experience technical difficulties accessing course materials, contact our support team before requesting a refund. In most cases we can resolve technical issues quickly. We may extend your access period to compensate for time lost due to technical problems.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of Wlaxyronchrel after policy changes constitutes acceptance of the modified terms.

Contact Information

For questions about our Return Policy or to request a refund, contact us at question-@wlaxyronchrel.world or write to Wlaxyronchrel, 1/111 Newton Road, Eden Terrace, Auckland 1010, New Zealand.